Shipping Processing Time
- All orders are processed within 2-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates
- Free Expedited Shipping is available within Canada
- Shipping charges for your order will be calculated and displayed at checkout.
- Overnight delivery is only available for orders with delivery addresses within Canada.
- Delivery delays can occasionally occur.
Shipment Confirmation and Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Customs, Duties and Taxes
- JAY+DEE is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- JAY+DEE is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.