Shipping Policy

Shipping Processing Time

  • All orders are processed within 2-3 business days.
  • Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates

  • Free Expedited Shipping is available within Canada
  • Shipping charges for your order will be calculated and displayed at checkout. 
  • Overnight delivery is only available for orders with delivery addresses within Canada.
  • Delivery delays can occasionally occur.

Shipment Confirmation and Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
  • The tracking number will be active within 24 hours.

Customs, Duties and Taxes

  • JAY+DEE is not responsible for any customs and taxes applied to your order.
  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


  • JAY+DEE is not liable for any products damaged or lost during shipping.
  • If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

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